Frequently Asked Questions

Welcome to ChaloGreen.com! We've compiled a list of commonly asked questions to provide you with quick answers and assistance. If you don't find the information you're looking for, please don't hesitate to reach out to our customer service team at info@chalogreen.com .

  • 1. What materials do you use for your bags?

    Our bags are crafted using premium-grade jute and cotton materials. We prioritize sustainability and source our fabrics from eco-friendly suppliers.

  • 2. Can I request a custom design or logo on the bags?

    Absolutely! We offer custom design bags services to add your unique design or logo to the bags. Our team will work closely with you to bring your vision to life.

  • 3. What is the minimum order quantity for custom bags?

    The minimum order quantity for custom bags varies depending on the complexity of the design and the type of bag. Please contact us to discuss your specific requirements.

  • 4. Can I return or exchange a customized bag?

    We apologize, but due to hygiene and personalization considerations, we are unable to accept returns or exchanges for items that have been customized according to your specifications. We recommend reviewing your order details carefully before confirming your purchase.

  • 5. What should I do if I receive a damaged or defective product?

    If you receive a damaged or defective item, please contact our customer service team within 5 days of receiving your order. We will guide you through the necessary steps to address the issue and provide a suitable resolution.

  • 6. How can I inquire about your products or place an order?

    You can inquire about our products or place an order directly through our website. Simply browse our catalog and use the inquiry form provided. Our representatives will get in touch with you promptly to discuss your requirements.

  • 7. What payment methods do you accept?

    Currently, we do not process payments online. We will provide you with payment details and options once your order is confirmed. You can find more information at info@chalogreen.com .

  • 8. Can I cancel or modify my order after it's been placed?

    We begin processing orders promptly to ensure timely delivery. As a result, cancellations or modifications may not be possible once an order has been confirmed. Please contact our customer service team immediately if you need assistance.

  • 9. How do I know if my order has been shipped?

    Once your order is shipped, we will send you a shipping notification email with tracking details. This will allow you to track your package's journey.

  • 10. What is your shipping policy?

    We offer shipping within North America. Shipping rates and estimated delivery times vary based on your location and the type of product. For more details, please contact us on info@chalogreen.com .

  • 11. Do you offer wholesale pricing?

    Yes, we specialize in wholesale orders. If you are interested in bulk purchases, please reach out to us through the inquiry form on our website, and our team will provide you with further information.

  • 12. How can I contact your customer service team?

    You can reach our customer service team by emailing us at info@chalogreen.com  or calling us at +1 437 774 8787. We're here to assist you with any questions or concerns you may have.

  • 13. What happens if my order is delayed or lost in transit?

    While we make every effort to ensure timely deliveries, unforeseen circumstances may cause delays. If you believe your order is significantly delayed or lost, please contact our customer service team, and we will investigate the issue and provide you with a solution.

  • 14. Can I track my order's shipping status?

    Yes, you can track your order's shipping status using the tracking information provided in the shipping notification email. If you have any concerns about your shipment, feel free to contact us.

  • 15. What if I have specific customization requirements for my order?

    We are here to accommodate your specific customization needs. When inquiring about a product, please provide detailed information about your customization requirements, and our team will work with you to create the perfect product.

  • 16. Can I place an order for a single item, or is there a minimum order quantity?

    We cater mainly wholesale customers but for less quantity please contact us through email.. There is a minimum order quantity required depending on the need of bag design and customization. Please contact us for more details on info@chalogreen.com.

  • 17. Do you offer eco-friendly and sustainable products?

    Absolutely! ChaloGreen.com is committed to promoting sustainability. All of our products, such as jute and cotton bags, are eco-friendly and designed to reduce environmental impact.

  • 18. Can I see a sample of the product before placing a bulk order?

    Yes, we understand the importance of quality assurance. We can provide samples for certain products before you place a bulk order. Please contact us for more details and sample availability.

  • 19. What is the typical lead time for order processing and delivery?

    The lead time varies based on the product type and quantity. Our customer service team will provide you with an estimated timeline when discussing your order.

  • 20. Can I request a specific design or artwork for customization?

    Absolutely! We welcome your unique design ideas and artwork. When inquiring about customization, please provide as much detail as possible, and we'll work closely with you to bring your vision to life.

  • 21. Are your products suitable for promotional or corporate events?

    Yes, our customizable bags are perfect for promotional and corporate events. They make excellent giveaways and branded items that can showcase your logo and message.

  • 22. Do you ship internationally?

    Yes, we offer international shipping to various locations. Please contact us for shipping rates and details specific to your region.

  • 23. What is the durability and quality of your products?

    We take pride in offering high-quality products that are designed to be durable and long-lasting. Our materials are carefully selected to ensure sturdiness and reliability.

  • 24. Can I provide my own fabric for custom orders?

    At the moment, we work with specific materials to maintain quality standards. However, if you have unique requirements, please contact us, and we'll do our best to accommodate your needs.

  • 25. How do I know if my order is eligible for free shipping?

    Free shipping eligibility may vary based on factors such as order quantity, location, and product type. Our customer service team will provide you with information on free shipping options when discussing your order.

  • 26. Do you offer rush order services?

    Yes, we understand that some orders require expedited processing. Please contact us to discuss your specific requirements, and we'll do our best to accommodate your timeline.

  • 27. Can I get a quote for a custom order before making a purchase?

    Absolutely! We provide quotes for custom orders based on your specific requirements. Contact us with the details of your order, and we'll provide you with a personalized quote.

  • 28. Are your bags suitable for promotional events and trade shows?

    Yes, our bags are popular choices for promotional events and trade shows. They offer a practical and eco-friendly way to showcase your brand.

  • 29. Can I reorder a previous custom design?

    Absolutely! If you've previously placed a custom order and would like to reorder the same design, please provide us with the order details, and we'll assist you with the process.

  • 30. Can I request a specific size for my bags?

    Yes, we offer a range of sizes for different bag types. If you have specific size requirements, please let us know, and we'll do our best to accommodate your needs.

  • 31. What printing methods do you use for customization?

    We offer various printing methods, including screen printing, heat transfer, and more. Our team will recommend the most suitable method based on your design and bag type.

  • 32. Can I order a mix of different bag types within a single order?

    Yes, you can combine different bag types within a single order. Please provide details of the bag types and quantities you need, and our team will assist you accordingly.

  • 33. What is the minimum lead time required for custom orders?

    The minimum lead time for custom orders depends on the complexity of the customization and the quantity ordered. Our team will provide you with an estimated lead time when discussing your order.

  • 34. Can I request a specific color for my custom bags?

    Yes, you can specify your preferred color for custom bags. Our team will work to match your color requirements as closely as possible.

  • 35. Can I request a specific closure type for my bags (e.g., zipper, button)?

    Yes, we offer different closure options for certain bag types. Please indicate your preferred closure type when placing your order.

  • 36. Are your bags suitable for various occasions, such as weddings or corporate events?

    Absolutely! Our versatile bags are perfect for a wide range of occasions, including weddings, corporate events, parties, and more.

  • 37. Can I get a sample of the customization before placing a bulk order?

    Yes, we can provide a digital sample of the customization for your approval before proceeding with a bulk order. This allows you to review and confirm the design before production.

We hope these additional answers help address your queries. Remember, our customer service team is here to assist you with any further questions or concerns you may have. Your satisfaction is our top priority.

Why Choose Chalo Green

Where Sustainability Meets Quality

Get Product Deliveries at: