Chalo Green Products is committed to make eco-conscious and sustainable lifestyle accessible to people. By using sustainable techniques informed by the traditional knowledge of rural artisans who are based in India, we intend to create an eco-friendly market space that profits both our earth and her inhabitants.
Welcome to ChaloGreen.com. We are committed to delivering top-quality products that meet your expectations. This Return Policy outlines our guidelines regarding returns, exchanges, and refunds. Please review this policy carefully before making a purchase, and do not hesitate to reach out if you have any questions.
a. Hygiene and Personalization: Due to hygiene concerns and the personalized nature of our products, we regretfully cannot accept returns or exchanges for items that have been customized to your specifications or that fall under our hygiene-sensitive categories. These categories may include items such as custom-printed bags, cosmetic bags, and other personalized products.
a. We take utmost care in ensuring the quality of our products. In the rare event that you receive a defective or damaged item, please contact us within 5 days of receiving your order. We will review the issue and provide guidance on the appropriate resolution.
a. To initiate a return or exchange for a defective or damaged item, please contact our customer service team at info@chalogreen.com within the specified timeframe.
b. Our team will guide you through the process, which may include providing photographic evidence of the defect or damage.
c. If your return is approved, we will provide instructions for shipping the item back to us for inspection.
a. If your return is approved for a defective or damaged product, and the issue is verified upon inspection, we will process a refund to your original method of payment within 45 days of receiving the returned item. Shipping charges, if applicable, are non-refundable.
For all inquiries related to returns, exchanges, or if you have any questions about our Return Policy, please contact us at info@chalogreen.com. Our dedicated customer service team is available to assist you.
By making a purchase on ChaloGreen.com, you acknowledge and accept the terms outlined in this Return Policy. We appreciate your understanding and cooperation as we work to ensure your satisfaction with our products.
Last Updated: 16th August 2023